Group Enrollments do not appear in Learner’s My Account Screen
Posted by Heather Zauner on 02 February 2016 09:29 AM
Group enrollments assigned to learners do not appear in the learner’s My Account screen.
A) The learner was once in the group, was removed, and has been re-added to the group.
B) SQL Server Agent has stopped running or an error has occurred in the Inquisiq job.
A) Inquisiq does not allow a user to inherit an enrollment from a group more than once. This policy prevents most duplicate enrollments from occurring.
B) SQL Server Agent must be activated and the Inquisiq job must be scheduled and running in order for group enrollments to cascade to all group members.
A) Either create the enrollment directly in the user's account, or create a new group, put an identical enrollment on that group, and add the user to the new group.
B) Verify that the SQL Server Agent is running and if not, reactivate it. If SQL Server Agent is already activated, view the history of the Inquisiq job and see if there are any errors in the error log by following the steps below:
If the message indicates that there was a failure on one or more of these 3 steps, then follow the steps below: