Knowledgebase: For Administrators
Group Enrollments do not appear in Learner’s My Account Screen
Posted by Heather Zauner on 02 February 2016 09:29 AM

Symptom:

Group enrollments assigned to learners do not appear in the learner’s My Account screen.  

Possible Causes:

A) The learner was once in the group, was removed, and has been re-added to the group.

B) SQL Server Agent has stopped running or an error has occurred in the Inquisiq job.

Background:

A) Inquisiq does not allow a user to inherit an enrollment from a group more than once. This policy prevents most duplicate enrollments from occurring.

B) SQL Server Agent must be activated and the Inquisiq job must be scheduled and running in order for group enrollments to cascade to all group members.

Resolution:

A) Either create the enrollment directly in the user's account, or create a new group, put an identical enrollment on that group, and add the user to the new group.

B) Verify that the SQL Server Agent is running and if not, reactivate it.  If SQL Server Agent is already activated, view the history of the Inquisiq job and see if there are any errors in the error log by following the steps below:

  1. Log into SQL.
  2. Open “Jobs”.
  3. Right-click on “Jobs”.
  4. Click “History”.
  5. Select “View History”.

If the message indicates that there was a failure on one or more of these 3 steps, then follow the steps below:

  1. Right-click on job to run job.
  2. Select “Start job on step”.
  3. Click “Start” to show the status as success or failed and if failed, provide a message as to why it failed.
  4. Right-click on job to verify if the job is scheduled and enabled.
  5. Go to “Properties”.
  1. Go to “Schedules”.
  2. Verify that a schedule has been created with the following properties:
    • Name: Every Minute.
    • Schedule Type: Recurring and enabled.
    • Frequency: occurs daily, every 1 minute starting at 12:00:00 am and ending at 11:59:59 PM. The start date should be sometime in the past and there should be no end date.
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