Knowledgebase: For Administrators
Upload Screen Freezes When Uploading SCORM Packages Using Google Chrome
Posted by Heather Zauner on 21 April 2016 12:37 PM

Symptom:

When uploading a SCORM package, the popup window sits permanently on the "Please wait" screen.

Cause:

The Google Chrome extension, "Knotes," is preventing the "Package has been imported to the repository" message from displaying correctly.

Applies To:

Google Chrome and Inquisiq LMS versions after and including 4.15.0302.

Background:

By disabling the Knotes Google Chrome extension, the "Package has been imported to the repository" message will display correctly.

Resolution:

Disable Knotes from the Google Chrome Extensions screen:

  1. Open Google Chrome.
  2. Click the menu icon "≡" on the top right corner.
  3. Select "Tools".
  4. Select "Extensions".
  5. Uncheck "Enable".
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