Knowledgebase: For Administrators
Blank screen with Articulate content in Microsoft Edge
Posted by Jessica D'Apice on 23 August 2017 08:46 AM

Issue:

When launching an Articulate lesson in Microsoft Edge, the user just sees a blank screen.

Applies To:

Various Articulate products in combination with Microsoft Edge Browser

Background:

Some older Articulate products do not support the newer Microsoft Edge browser when content is published as HTML5.

Recommended Solution:

Upgrade to Storyline 3 or Articulate 360 in order to stay current with newer browsers and versions. 

More Information:

Other Solutions:

Advise users to use a browser such as Chrome that is compatible with HTML5 output from older Articulate products.

Not Recommended:

Do not publish your project as "Flash". Some browsers have already removed Flash support and others will soon follow based on Adobe's recommendation to discontinue use of Flash.

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