Knowledgebase: For Administrators
Cannot see buttons in bottom of Asentia pop-up window
Posted by Jessica D'Apice on 14 September 2017 12:45 PM

Issue: The buttons in an Asentia pop-up window are either not visible or cut off on a desktop computer.

Background: This issue involves your desktop screen resolution. All pop-up windows in Asentia contain a header and a footer, and they are both fixed, as in they DO NOT move. The footer of these windows usually contains buttons. Your desktop resolution, if too small, will cut off the footer of the window, and you will not be able to see the buttons within that footer.

Solution: In your computer’s settings, increase your computer’s screen resolution (if it can go higher). We strongly recommend to our Asentia clients to use desktop screen resolutions at or above 1024 x 768 when using Asentia so that they can see both the header and footer of the Asentia pop-up windows.

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