Knowledgebase: For Administrators
Cannot log in to LMS
Posted by Jessica D'Apice on 10 October 2017 10:17 AM

Issue: You are having issues with and cannot log in to the LMS system.

Possible Solutions:

  • Make sure that your username and password are spelled correctly. Type them in carefully. DO NOT copy and paste them.
  • Clear your cache and cookies, and try logging in again.
  • If you know that you are typing in your username and password correctly, reach out to your system administrator, and have them make sure that there are no spaces or hidden characters in your stored username or password. To prevent this, NEVER copy and paste your information into the boxes. ALWAYS type out your username and password, both when creating an account (if you are able to) and when logging in.
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