Knowledgebase: For Administrators
Error XmlLoaderalertConnectionFailed
Posted by Jessica D'Apice on 08 March 2018 01:46 PM

Symptom:

Upon course launch, you receive an error, “Connection to the network has been broken. Click OK to retry or click Cancel. XmlLoader:alertConnectionFailed”

Cause:

There are several potential causes of this issue.

Most Likely Causes and Solutions:

1)

CAUSE: The lesson lost connection with the LMS due to slow internet connection.
SOLUTION: Access the course using a faster internet connection.

2)

CAUSE: Browser is out of date.
SOLUTION: Update the browser.

3)

CAUSE: Javascript is disabled.
SOLUTION: Enable Javascript on the browser.

4)

CAUSE: Third-party plug-ins are conflicting with the lesson.
SOLUTION: Disable all third-party plug-ins.

5)

CAUSE: Browser is in compatibility mode.
SOLUTION: Turn off compatibility mode, or in the case of Internet Explorer, remove the site URL from the list of sites to launch in Compatibility Mode.

 

If none of the solutions above address the issue, there may be an issue with the coding in your lesson. We at ICS Learning Group have a team of course development experts who have decades of combined knowledge of the SCORM specification, including but not limited to how to address JavaScript issues in courseware, among many other custom eLearning solutions.

 

If you would like to utilize our consulting services to set up your courses so they function the way that you want them to, give us a call at (410) 975-9440, or put in a request for a free consultation at http://www.icslearninggroup.com/get-a-free-consultation-2/ 

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