Knowledgebase: Articulate Presenter
'msxml3.dll Access is denied' Error When Uploading a SCO to the LMS
Posted by Mike Link on 28 October 2008 07:52 PM
Symptom:
 
When uploading or importing a SCO into the LMS, you receive the following or similar error:
msxml3.dll error '80070005'
Access is denied.
/admin/lessons.asp, line 698
 
Cause:
 
The Articulate SCO is retaining the file permissions of the workstation that it was published on, thereby not allowing the server to access the unzipped files.
 
Applies To:
 
Articulate Presenter when uploaded to an x64 server
 
Resolution:
 
Before uploading to the LMS, unzip the file that Articulate published on your workstation then re-zip it using Windows, PKZip, StuffIt or other standard zip utility. Upload the re-zipped file to the LMS as normal.
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