Knowledgebase: Captivate (Adobe)
TROUBLESHOOTING: Captivate 5 Content Not Visible
Posted by - NA - on 14 September 2010 08:33 PM

Symptom:

Captivate 5 content displays black screen, white screen and/or text animations do not work

Cause:

There was an update to Flash Player version 10.1.102.64, which causes Captivate 5 SWFs with Text animations to either fail to run or show a black screen or show a white screen.

Applies To:

Captivate 5 content (containing text animations)

Resolution:

On Windows:

  1. Close Adobe Captivate 5.0 if already running.
  2. Go to the captivate installation folder.
  3. Find the file CPAnimationUtils.dll and rename it to CPAnimationUtils_old.dll.
  4. Download the CPAnimationUtils.zip from here and extract the CPAnimationUtils.dll.
  5. Place the extracted CPAnimationUtils.dll in the captivate installation folder.
  6. Launch Adobe Captivate 5.0 now.
  7. Open the projects which have text animations in them.
  8. Just republish them and run the SWF in the latest flash player.

On Mac:

  1. Close Adobe Captivate 5.0 if already running.
  2. Go to Finder -> Applications->Adobe Captivate 5
  3. Right Click on “Adobe Captivate.app” ( the main executable)
  4. Click on “Show Package Contents”, this will open up another finder window
  5. In the new Finder window go to Contents -> Frameworks
  6. Find the file CPAnimationUtils.framework and rename it to CPAnimationUtils_old. framework.
  7. Download the CPAnimationUtils.zip from here and extract the CPAnimationUtils.framework.
  8. Place the extracted CPAnimationUtils.framework in the Frameworks folder.
  9. Launch Adobe Captivate 5.0 now.
  10. Open the projects which have text animations in them.
  11. Just republish them and run the SWF in the latest flash player.
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