Knowledgebase: Articulate Studio
Firefox and Engage Interaction Player Issue
Posted by Joshua Sparks on 25 September 2012 02:27 PM

Symptom:

Lesson freezes when using the "Engage" interaction screen and when a user has the latest version of Flash Player installed in the Firefox browser.

Resolution:

The latest patches must be installed for IIS on Microsoft Windows Server 2008 (They are usually released on Tuesdays). The server should be rebooted, and the local clients browser cache should be cleared. Following these steps to ensure that when a user reaches a "Engage" interaction screen, it will allow them to continue the lesson as usual.

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