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Knowledgebase : Inquisiq > For Administrators
 

ISSUE: Whether there was recently an update made to your Inquisiq system, or you recently applied custom CSS in the CSS/Style Sheets section, changes were made to your system, and you cannot see those changes. Everything looks the same as it did. BACKGR...
With the 5.0.17.1 release, we implemented code that causes the top menubar to retract, and then drop down when you mouse over the area under the masthead. To stop the top menu from retracting from visibility and keep it visible regardless of whether you...
If you have a SCORM package that is over 200 mb in size, you will need to use the SCORM Fetch feature. From the Administrator Menu, under the Content section, click "SCORM Packages." Click the "Fetch SCORM Package" icon. You will get a window that pops up...
The no-reply email is the Inquisiq server email address. This is the "real" email for the server through which the email notification is being sent. The email address that you put into the "From/Reply to" box is who the email notification is being sent fo...
Below are articles from the Articulate support site listing the compatibility requirements for content created in Storyline products. Storyline 1 [https://articulate.com/support/article/system-requirements-for-articulate-storyline] Storyline 2 [https:...
ISSUE: When launching an Articulate lesson in Microsoft Edge, the user just sees a blank screen. APPLIES TO: Various Articulate products in combination with Microsoft Edge Browser BACKGROUND: Some older Articulate products do not support the new...
The Content Packages field in the Catalog and Course Information dataset in reports will only pull content packages in use (ones that have been turned into courses). If you need a list of ALL of the content packages in your system, here is a suggested wor...
* Go to Reports. * Click "Create New Report" under the Course Transcripts dataset. * Select the fields that you wish to pull. At the very least, you will need to pull the following fields: * Name and/or Username * Course and/or Lesson * Inte...
To edit a COMPLETED ENROLLMENT in Inquisiq, you must reset it by clicking the circular green arrows in the user's enrollments list. The record of the completion will be REMOVED FROM THE USER’S TRANSCRIPT. If the enrollment's LIFESPAN END DATE has arrive...
There is not a built-in data field or report that pulls what permissions users in the system have. However, there is a work-around so that you may be able to run a report for permissions granted to users. * Create groups, one for each permission or gr...
CATALOG AND COURSE INFORMATION Catalog Name Name of catalog Catalog Cost Cost of catalog (in dollars) Course Name Name of course Course Code Course code attached to course Course Cost Cost of course Course Rating Average user rating...
Here is a list of things that ARE copied over to a duplicate portal: * Portal Settings * E-Commerce settings * Localization settings * API settings * Email notifications * Login Setup settings * User Field Configuration settings * Tracki...
If you have a list of users in one portal that you would like to move to another portal, you can use reports from the original portal and the batch data import functions in the new portal to put user profile and historical data into the new portal. The ...
SYMPTOMS: - In the certificates section, in the certificate builder, the red Menu button disappears when clicked, and does not bring up the builder menu. - The LMS interface has weird placement of buttons or objects, and generally appears odd. APPLI...
CREATE NEW USER ACCOUNTS: 1. Open a new spreadsheet file. 2. In the LMS, go to the Users page, then click the User Batch icon. 3. Use the table on the page as a guide as to which user data to put in which column in the spreadsheet. 4. Save the spr...
PROBLEM: You would like to offer courses for users to self-enroll in or purchase as a bundle, and you do NOT want to give them the option to enroll in the courses individually. _NOTE_: Putting courses in a catalog (free OR paid) will NOT prevent users...
The Inquisiq(tm) Report Manual explains the basics of creating and running reports within Inquisiq. By following the procedures and examples below, you will learn how to configure a report to capture the correct data, view and/or save it, and set up a sub...
This document explains the basics of the SCORM package, its contents, and how to upload and configure this content for use in Inquisiq(tm). This document also explains the basics for using the built-in authoring within Inquisiq(tm). https://www.inquisiq...
https://www.inquisiq.com/sharedResources/Documents/Inquisiq%20LMS%20Branding%20Tutorial.pdf [https://www.inquisiq.com/sharedResources/Documents/Inquisiq%20LMS%20Branding%20Tutorial.pdf]
This Trial Account Quick Start Guide is designed to assist you with the initial setup of your Inquisiq R4(tm) trial account. This guide will take you through a setup process that will hopefully make the experience stress-free as well as enlightening by pr...
This Implementation Guide is designed to assist you with the initial setup of your Inquisiq(tm) LMS by providing a comprehensive overview of the key elements that should be addressed. Note that the details on any one specific topic can be found in the Inq...
This guide will show you how to use custom CSS in Inquisiq to make your portal look the way you want it to. https://www.inquisiq.com/documents/how-to-use-cascading-style-sheets-css-to-brand-and-personalize-your-inquisiq-r3-portal/
Many of our users would like the ability to have an LMS portal where users need to be pre-approved before they can access the LMS and its courses. One method of achieving this is by adding an access code to the registration form, which will prevent any us...
SYMPTOM: When uploading a SCORM package to the system, you get a message that says, "Failed. This package could not be processed." You may also get the error "A semicolon was expected." CAUSE: The package name, and/or the name of the course within, ...
FOR VIDEOS 200MB OR SMALLER: (For Installed Inquisiq Software Only:) From your Control Panel, click Portals, and on the portal that you wish to upload the video, click the pencil icon to go to the portal's properties. Click the "Settings" tab, and scrol...
When creating an enrollment, it can be a bit confusing as to what all of the settings do. The terms used in the enrollment settings are all broken down here. ADMIN-CREATED SINGLE-USER ENROLLMENT – ONE-TIME ENROLLMENT A one-time enrollment grants users...
In order to perform a _User Batch Upload_ or an _Activity Data Upload_, the document must be a tab-delimited text file. Here is how to get your spreadsheets from different programs exported to tab-delimited text files. FROM EXCEL ON PC: - Click "File"...
SYMPTOM: Upon attempting to log in, you receive the error "Login Failed: That username is currently logged in from another workstation." BACKGROUND: The way the portal is currently set up does not allow simultaneous sessions for the same username. ...
SYMPTOM: When uploading a SCORM package, the popup window sits permanently on the "Please wait" screen. CAUSE: The Google Chrome extension, "Knotes," is preventing the "Package has been imported to the repository" message from displaying correctly. ...
To enable the Inquisiq User Ratings feature, please follow the steps below: * Go to the Administrator Menu. * Click the Features icon. * Check the "Enable User Ratings" box in the "User Ratings" section. * Click Save Changes. Please note that i...
Please note that it is currently not possible within Inquisiq to disable user accounts by a user batch upload, however you can expire user accounts through a user batch upload. When doing a user batch upload, if you set an expiration date in the past (lik...
To insert an image on your home page, * Go to the Administrator Menu. * Click the Home Page icon. * Click the "Advanced" radio button for the Page Style. You will see a WYSIWYG editing box labeled "Body." You need to host your image file on the...
SYMPTOM: User receives the following pop-up message while viewing a lesson: "AN ERROR HAS OCCURRED WITHIN YOUR LESSON. If you continue, your activity may no longer be saved. It is recommended that you CLOSE THIS LESSON and relaunch it." CAUSE: The I...
SYMPTOM: Administrator receives "Error: Whitespace not allowed at this location" message when uploading a SCORM package. CAUSE: The imsmanifest.xml file contained within the content package (.ZIP file) has invalid whitespace preventing the file from...
SYMPTOM: Group enrollments assigned to learners do not appear in the learner's My Account screen. POSSIBLE CAUSES: A) The learner was once in the group, was removed, and has been re-added to the group. B) SQL Server Agent has stopped running or an...
QUESTION: Can I use my own domain name for my Inquisiq LMS SaaS portal rather than the portalname.inquisiqr4.com address that is assigned when I sign up? ANSWER: Yes. APPLIES TO: Inquisiq LMS SaaS portals only. BACKGROUND: The Inquisiq LMS appli...
SYMPTOM: User receives "Error: Cannot initialize SCORM package - imsmanifest.xml file not found in root" message when uploading a SCORM package. CAUSE: Imsmanifest.xml file is not located in the immediate root of the SCORM package. BACKGROUND: T...
The "My Account" page consists of several elements that will always be available to your learners as well as some "optional" elements that can be enabled or disabled to fit your needs. ICONS THAT ARE ALWAYS DISPLAYED ON THE RIGHT SIDE OF THE LEARNER'S M...
Inquisiq's Email Notifications cause an email to be sent to a selected recipient upon a selected trigger event in the system. All possible trigger events are listed below. CERTIFICATE AWARDED - Notifies the recipient when a certificate is awarded to a u...
SYMPTOM: User Batch Uploads, Activity Data Imports, and Certificate Data Imports only process the first line of data. CAUSE: The tab delimited text file is configured incorrectly and thus the upload fails when processing. APPLIES TO: Microsoft E...
SYMPTOM: Several icons do not display or appear in Inquisiq when using Google Chrome. CAUSE: The Google Chrome application, "AdBlock," is preventing the icons from displaying correctly. APPLIES TO: Google Chrome BACKGROUND: By selecting the ...
An API Login and Transaction Key are both required for the Inquisiq e-commerce feature to work (for Authorize.Net). In order to test this functionality in Inquisiq, you can create a free test account with Authorize.Net. Follow the steps below to sign up f...
SYMPTOM: When trying to view a certificate, you only see a blank screen. CAUSE: Special characters, such as !:@#$%^&*()<>[]{}, can cause problems for the display of certificates. SOLUTION: Remove special characters from any field on the certific...
UPLOAD THE NEW CONTENT * Click SCORM PACKAGES from the 'Content' section of the Administrator Menu. * Upload the new content. * Confirm that the file appears in the SCORM Packages list, and note the name of the file. LOCK THE COURSE TO BE UPDATE...
In order to create a large group of users, the LMS has a "New User Batch" import feature that allows you to import large numbers of users. The New User Batch page has a table which dictates what data to put into the columns of a spreadsheet, which you wil...
SYMPTOM: When uploading a file (lesson, course material, etc) to the LMS, you receive the following (or similar) error: Request object error 'ASP 0104 : 80004005' Operation not Allowed POSSIBLE CAUSES: * IIS is restricting the maximum file siz...
SYMPTOM: When accessing a page in the LMS, the browser displays a "Page cannot be displayed" error. CAUSE: There are many possible causes, but you must first turn off friendly http errors to see the actual error code. APPLIES TO: Microsoft Inter...
SYMPTOM: When uploading or importing content, you receive the error "An invalid character was found in text content." CAUSE: The imsmanifest.xml file in your content package contains invalid character(s) within XML node attributes. APPLIES TO: ...
SYMPTOM: While viewing a lesson you receive the following error: API ERROR (trace call # xx): 201 - Invalid argument error : Invalid data type Please notify the LMS administrator regarding this error. CAUSE: The lesson has attempted to set a SCOR...
SYMPTOM: When uploading a SCO (lesson), you receive the following or similar error: Active Server Pages, ASP 0113 (0x80004005) The maximum amount of time for a script to execute was exceeded. CAUSE: The script was not able to upload the SCO withi...
ISSUE: You are having issues with and cannot log in to the LMS system. POSSIBLE SOLUTIONS: * Make sure that your username and password are spelled correctly. Type them in carefully. DO NOT copy and paste them. * Clear your cache and cookies, and t...
* From the Administrator Menu, click "Grouping Rules." * Select the field in which your users will be putting in text that will determine which group to create and put them in. * Leave the "Matches" field blank. * For "Join User To:", select "grou...
If you currently have courses that have been published to Flash, tell your users to make sure that their browsers are set up to accept Flash content for now. IF THEY ARE USING CHROME... - Click "Settings". - Click "Advanced Settings". - Click "Content S...
SYMPTOM: After the buy or enroll button is clicked, a prompt to put in a coupon code appears, then a blank window appears, and nothing else happens. BACKGROUND: Due to the way that PayPal built their integration, the LMS requires the use of a pop-up...
Here are the recommended specifications for Inquisiq users: - Supported Browsers: * Internet Explorer 9 - 11 * Firefox 2.x or higher * Google Chrome * Safari 1.x or higher * Microsoft Edge Outlined in the System Compatibility Test (located in the LMS foo...
Importing users or user activity data is a straightforward process but can sometimes be hindered by minor issues with the formatting of your import file. * Is the file that you are trying to upload a TAB-DELIMITED TEXT FILE? If not, go back to the ori...
HOW TO: GRANT COMPLETIONS TO MULTIPLE USERS ALREADY ENROLLED IN A COURSE You may find this How-To helpful in one of the following situations: * A large number of learners attended a live session, and you need to grant them all completions for the co...
Inquisiq now allows you to allow or require your users to create security questions that they will have to answer if they forget their password and click the "I forgot my password" link on the login page. NOTE: This feature is ONLY available if your use...
SYMPTOM: When a user takes a lesson and fails, and then re-takes the course, the LMS does not report the number of attempts as 2, and instead reports the number of attempts as 1. SOLUTION: Set the cmi.exit parameter to "normal," which will send the ...