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Knowledgebase : Inquisiq > Remote Installation Instances
 

SYMPTOM: Users are prompted for login credentials when they go to the Reports section of the Inquisiq LMS. CAUSE: SQL Server Reporting Services (SSRS) "hijacks" the '/reports' folder all IIS websites (including Inquisiq) that are running on the serv...
QUESTION: Can I use my own domain name for my Inquisiq LMS SaaS portal rather than the portalname.inquisiqr4.com address that is assigned when I sign up? ANSWER: Yes. APPLIES TO: Inquisiq LMS SaaS portals only. BACKGROUND: The Inquisiq LMS appli...
If you have elected to install Inquisiq on your own server yourself, or if you have elected to upgrade your Inquisiq system yourself, this guide will walk you through all of the necessary steps. http://support.icslearninggroup.com/staff/index.php?/Knowl...
APPLIES TO: Microsoft Windows Server 2003 (IIS 6) and later BACKGROUND: For web content to be delivered correctly from a Windows server, especially with the advent of mobile and HTML5, "MIME Types" must be setup in IIS. Many MIME types are already i...
SYMPTOM: When attempting to access the LMS, you receive the following (or similar) error: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'username'. Reason: Not associated with a trusted SQL Server connection CAUSE: Your Mic...
SYMPTOM: When attempting to send email, the LMS displays one of the following (or similar) errors: CDO.Message.1 error '80040213' The transport failed to connect to the server. error '8004020f' /_lib/clsEmail.asp, line 156 error '80040201'...
SYMPTOM: When accessing the system, the browser simply displays a "Page cannot be found" error. CAUSE: Active Server Pages (ASP) Pages are not enabled. APPLIES TO: Microsoft Windows Server 2003 BACKGROUND: The default configuration for IIS o...
APPLIES TO: Microsoft Windows Server 2003 BACKGROUND: To edit the IIS metabase file without stopping IIS, you must enable Edit-While-Running. PROCEDURE: To enable metabase edit-while-running using IIS Manager * In IIS Manager, right-click the...
SYMPTOM: When installing SQL Server 2005 with standard options you still get 'unexpected failure' errors. CAUSES: * You are installing SQL Server from the hard drive (not the installation CDs) and have not placed the files in the correct folder st...
SYMPTOM: When first trying to access the control panel (or any other page), you receive the following or similar error: An error (-2147220999) occurred opening the database connection. CAUSE: Your application server has a corrupted component that ...
APPLIES TO: Microsoft Windows Server 2003 BACKGROUND: For web content to be delivered correctly from a Windows 2003 server, MIME Types must be setup in IIS. Most MIME types are already in the default IIS setup, however some are not and must be manua...
These instructions assume that you are using the web server's IIS SMTP service for delivering email. If you are using a different SMTP server, the same basic principles will apply, however the steps to achieve this result may vary. Relaying If you hav...
The Common Language Runtime (CLR) must be enabled on your SQL Server in order to use the Grouping Rules functionality of Inquisiq R3. The Installer does not automatically enable this option so that you may control its use; enabling CLR makes it available ...
Since any sub-domain in the URL is a potential LMS account; it is recommended that you configure your domain with a "wildcard" host record. With this record any sub-domain name a user enters in their browser address bar will be directed to your server and...
SYMPTOM: When uploading or importing a SCO into the LMS, you receive the following or similar error: msxml3.dll error '80070005' Access is denied. /admin/lessons.asp, line 698 CAUSE: The Articulate SCO is retaining the file permissions of the wor...
If you or your users are not receiving email notifications, here are a few questions to run through to try to resolve the issue: IS THE SQL AGENT RUNNING? The SQL Agent is used by the LMS to build out the email queue as events occur. If this agent is ...
Note that you may install the Inquisiq(tm) application and your database software on the same or different servers. If you install them on the same server, then be sure that the server meets the minimum (or recommended) requirements listed below _and_ the...