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Knowledgebase : Inquisiq > For Learners
 

SYMPTOM: After the buy or enroll button is clicked, a prompt to put in a coupon code appears, then a blank window appears, and nothing else happens. BACKGROUND: Due to the way that PayPal built their integration, the LMS requires the use of a pop-up...
ISSUE: You are having issues with and cannot log in to the LMS system. POSSIBLE SOLUTIONS: * Make sure that your username and password are spelled correctly. Type them in carefully. DO NOT copy and paste them. * Clear your cache and cookies, and t...
SYMPTOMS: - In the certificates section, in the certificate builder, the red Menu button disappears when clicked, and does not bring up the builder menu. - The LMS interface has weird placement of buttons or objects, and generally appears odd. APPLI...
SYMPTOM: Upon attempting to log in, you receive the error "Login Failed: That username is currently logged in from another workstation." BACKGROUND: The way the portal is currently set up does not allow simultaneous sessions for the same username. ...
SYMPTOM: When launching content in Firefox that was built using Adobe Authorware, you receive the message "Error Loading" with a red progress bar. CAUSE: There are several possible causes: * Firefox is not properly allowing the security dialog t...
SYMPTOM: Upon course launch, you receive an error, "Connection to the network has been broken. Click OK to retry or click Cancel. XmlLoader:alertConnectionFailed" CAUSE: There are several potential causes of this issue. MOST LIKELY CAUSES AND SOLU...
SYMPTOM: The Exit button does not close the lesson when launched on an iOS 8 Device. CAUSE: Apple no longer allows code to close browser tabs. APPLIES TO: iOS 8 devices and Safari. RESOLUTION: Manually close the browser tab to exit the lesso...
The no-reply email is the LMS server email address. This is the "real" email for the server through which the email notification is being sent. The email address that you put into the "From/Reply to" box is who the email notification is being sent for, an...
SYMPTOM: Lessons appear to be loading for an extended time period, but never launch successfully. CAUSE: The Safari pop-up blocker is preventing the lesson from launching. APPLIES TO: iOS 7 - iOS 8.0.0 devices and Safari. BACKGROUND: By disa...
Updated by Jessica D'Apice on 11 June 2018 at 1:53 PM Inquisiq users of portals on the Inquisiq SaaS system will need to use one of the following browsers: * Google Chrome 49 or higher * Firefox 31 or higher * Internet Explorer 11 or higher * ...
Here are the recommended specifications for Inquisiq users: - Supported Browsers: * Internet Explorer 9 - 11 * Firefox 2.x or higher * Google Chrome * Safari 1.x or higher * Microsoft Edge Outlined in the System Compatibility Test (located in the LMS foo...
SYMPTOM: When accessing a page in the LMS, the browser displays a "Page cannot be displayed" error. CAUSE: There are many possible causes, but you must first turn off friendly http errors to see the actual error code. APPLIES TO: Microsoft Inter...