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Knowledgebase : Inquisiq > For Learners
 

SYMPTOMS: - In the certificates section, in the certificate builder, the red Menu button disappears when clicked, and does not bring up the builder menu. - The LMS interface has weird placement of buttons or objects, and generally appears odd. APPLI...
SYMPTOM: Upon attempting to log in, you receive the error "Login Failed: That username is currently logged in from another workstation." BACKGROUND: The way the portal is currently set up does not allow simultaneous sessions for the same username. ...
SYMPTOM: Lessons appear to be loading for an extended time period, but never launch successfully. CAUSE: The Safari pop-up blocker is preventing the lesson from launching. APPLIES TO: iOS 7 - iOS 8.0.0 devices and Safari. BACKGROUND: By disa...
SYMPTOM: The Exit button does not close the lesson when launched on an iOS 8 Device. CAUSE: Apple no longer allows code to close browser tabs. APPLIES TO: iOS 8 devices and Safari. RESOLUTION: Manually close the browser tab to exit the lesso...
SYMPTOM: When accessing a page in the LMS, the browser displays a "Page cannot be displayed" error. CAUSE: There are many possible causes, but you must first turn off friendly http errors to see the actual error code. APPLIES TO: Microsoft Inter...
SYMPTOM: When launching content in Firefox that was built using Adobe Authorware, you receive the message "Error Loading" with a red progress bar. CAUSE: There are several possible causes: * Firefox is not properly allowing the security dialog t...
ISSUE: You are having issues with and cannot log in to the LMS system. POSSIBLE SOLUTIONS: * Make sure that your username and password are spelled correctly. Type them in carefully. DO NOT copy and paste them. * Clear your cache and cookies, and t...
SYMPTOM: After the buy or enroll button is clicked, a prompt to put in a coupon code appears, then a blank window appears, and nothing else happens. BACKGROUND: Due to the way that PayPal built their integration, the LMS requires the use of a pop-up...
Here are the recommended specifications for Inquisiq users: - Supported Browsers: * Internet Explorer 9 - 11 * Firefox 2.x or higher * Google Chrome * Safari 1.x or higher * Microsoft Edge Outlined in the System Compatibility Test (located in the LMS foo...