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Knowledgebase : Inquisiq > For Learners
 

SYMPTOM: The Exit button does not close the lesson when launched on an iOS 8 Device. CAUSE: Apple no longer allows code to close browser tabs. APPLIES TO: iOS 8 devices and Safari. RESOLUTION: Manually close the browser tab to exit the lesso...
SYMPTOM: Lessons appear to be loading for an extended time period, but never launch successfully. CAUSE: The Safari pop-up blocker is preventing the lesson from launching. APPLIES TO: iOS 7 - iOS 8.0.0 devices and Safari. BACKGROUND: By disa...
SYMPTOM: Blank pop-up screen is displayed after the learner is prompted to input a coupon code and selects "OK" to the "You must complete your transaction with PayPal within 1 hour" pop-up message. APPLIES TO: Inquisiq LMS versions after and includi...
SYMPTOM: Upon attempting to log in, you receive the error "Login Failed: That username is currently logged in from another workstation." BACKGROUND: The way the portal is currently set up does not allow simultaneous sessions for the same username. ...
The mobile mode is generally used for phones only. While in the mobile mode, a user can only access a limited/modified My Account Page. THERE IS NO REGISTRATION PAGE IN THE MOBILE MODE. Users must already be registered. From their My Account page, users c...
Here are the recommended specifications for Inquisiq users: - Supported Browsers: * Internet Explorer 9 - 11 * Firefox 2.x or higher * Google Chrome * Safari 1.x or higher * Microsoft Edge Outlined in the System Compatibility Test (located in the LMS foo...
SYMPTOM: When launching content in Firefox that was built using Adobe Authorware, you receive the message "Error Loading" with a red progress bar. CAUSE: There are several possible causes: * Firefox is not properly allowing the security dialog t...
SYMPTOM: When accessing a page in the LMS, the browser displays a "Page cannot be displayed" error. CAUSE: There are many possible causes, but you must first turn off friendly http errors to see the actual error code. APPLIES TO: Microsoft Inter...
SYMPTOM: When launching a lesson in the LMS, the pop-up window does not display. APPLIES TO: Google Chrome BACKGROUND: Google Chrome prevents pop-ups from automatically appearing on your screen. Whenever the browser blocks pop-ups for a site, th...
SYMPTOMS: - In the certificates section, in the certificate builder, the red Menu button disappears when clicked, and does not bring up the builder menu. - The LMS interface has weird placement of buttons or objects, and generally appears odd. APPLI...