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Knowledgebase : Asentia > For Administrators
 

ISSUE: Whether there was recently an update made to your Inquisiq system, or you recently applied custom CSS in the CSS/Style Sheets section, changes were made to your system, and you cannot see those changes. Everything looks the same as it did. BACKGR...
ISSUE: The buttons in an Asentia pop-up window are either not visible or cut off on a desktop computer. BACKGROUND: This issue involves your desktop screen resolution. All pop-up windows in Asentia contain a header and a footer, and they are both fixed,...
No more security alerts, plug-in installs or help desk calls because Asentia LMS has been designed with compatibility in mind. The latest browsers have converged on the XHTML standard allowing Asentia LMS to be universally accessible by both PC and Macint...
Below are articles from the Articulate support site listing the compatibility requirements for content created in Storyline products. Storyline 1 [https://articulate.com/support/article/system-requirements-for-articulate-storyline] Storyline 2 [https:...
ISSUE: When launching an Articulate lesson in Microsoft Edge, the user just sees a blank screen. APPLIES TO: Various Articulate products in combination with Microsoft Edge Browser BACKGROUND: Some older Articulate products do not support the new...
The Content Packages field in the Catalog and Course Information dataset in reports will only pull content packages in use (ones that have been turned into courses). If you need a list of ALL of the content packages in your system, here is a suggested wor...
Use the User Defined Fields in Asentia to create your own fields in user profiles. From the administrator menu, click the Users & Groups tile, then click "User Field Configuration." Click the "Data Fields" tab, and scroll down to the bottom, where you wil...
* Go to Reports. * Click the plus icon next to the User Course Transcripts dataset, then click "New User Course Transcripts Report." * Select the fields that you wish to pull. At the very least, you will need to pull the following fields: * Name...
USER DEMOGRAPHICS Full Name User full name (Last name, First name) First Name User first name Middle Name User middle name Last Name User last name Email User email Username User username Status User account status ("Active" or ...
SYMPTOMS: - In the certificates section, in the certificate builder, the red Menu button disappears when clicked, and does not bring up the builder menu. - The LMS interface has weird placement of buttons or objects, and generally appears odd. APPLI...
CREATE NEW USER ACCOUNTS: 1. Open a new spreadsheet file. 2. In the LMS, go to the Users page, then click the User Batch icon. 3. Use the table on the page as a guide as to which user data to put in which column in the spreadsheet. 4. Save the spr...
An API Login and Transaction Key are both required for the Asentia e-commerce feature to work (for Authorize.Net). In order to test this functionality in Asentia, you can create a free test account with Authorize.Net. Follow the steps below to sign up for...
PROBLEM: You would like to offer courses for users to self-enroll in or purchase as a bundle, and you do NOT want to give them the option to enroll in the courses individually. _NOTE_: Putting courses in a catalog (free OR paid) will NOT prevent users...
SYMPTOM: When uploading a SCORM package to the system, you get a message that says, "Failed. This package could not be processed." You may also get the error "A semicolon was expected." CAUSE: The package name, and/or the name of the course within, ...
SYMPTOM: User receives the following pop-up message while viewing a lesson: "AN ERROR HAS OCCURRED WITHIN YOUR LESSON. If you continue, your activity may no longer be saved. It is recommended that you CLOSE THIS LESSON and relaunch it." CAUSE: The A...
In order to perform a _User Batch Upload_ or an _Activity Data Upload_, the document must be a tab-delimited text file. Here is how to get your spreadsheets from different programs exported to tab-delimited text files. FROM EXCEL ON PC: - Click "File"...
SYMPTOM: Administrator receives "Error: Whitespace not allowed at this location" message when uploading a SCORM package. CAUSE: The imsmanifest.xml file contained within the content package (.ZIP file) has invalid whitespace preventing the file from...
SYMPTOM: User receives "Error: Cannot initialize SCORM package - imsmanifest.xml file not found in root" message when uploading a SCORM package. CAUSE: Imsmanifest.xml file is not located in the immediate root of the SCORM package. BACKGROUND: T...
SYMPTOM: When trying to view a certificate, you only see a blank screen. CAUSE: Special characters, such as !:@#$%^&*()<>[]{}, can cause problems for the display of certificates. SOLUTION: Remove special characters from any field on the certific...
In order to create a large group of users, the LMS has a "New User Batch" import feature that allows you to import large numbers of users. The New User Batch page has a table which dictates what data to put into the columns of a spreadsheet, which you wil...
SYMPTOM: When uploading or importing content, you receive the error "An invalid character was found in text content." CAUSE: The imsmanifest.xml file in your content package contains invalid character(s) within XML node attributes. APPLIES TO: ...
ISSUE: You are having issues with and cannot log in to the LMS system. POSSIBLE SOLUTIONS: * Make sure that your username and password are spelled correctly. Type them in carefully. DO NOT copy and paste them. * Clear your cache and cookies, and t...
The type of content that you choose for the module will dictate what the user is required to do in order to complete the module. Content Package If you check this box for the module, you will select a SCORM package from the Content Packages section wh...
From the administrator menu, click Interface and Layout, then click "Masthead." The HOME PAGE TAB controls the look of your masthead on the Home Page of your LMS. The APPLICATION TAB controls the look of your masthead on every other page of your LMS. Th...
Asentia now offers integrations with GoToMeeting, GoToTraining, GoToWebinar, and WebEx. GOTOMEETING / GOTOTRAINING / GOTOWEBINAR NOTE: You *MUST* have a GoTo account already set up before integrating an account with Asentia. _How to integrate a GoTo...
If you currently have courses that have been published to Flash, tell your users to make sure that their browsers are set up to accept Flash content for now. IF THEY ARE USING CHROME... - Click "Settings". - Click "Advanced Settings". - Click "Content S...
SYMPTOM: After the buy or enroll button is clicked, a prompt to put in a coupon code appears, then a blank window appears, and nothing else happens. BACKGROUND: Due to the way that PayPal built their integration, the LMS requires the use of a pop-up...
Importing users or user activity data is a straightforward process but can sometimes be hindered by minor issues with the formatting of your import file. * Is the file that you are trying to upload a TAB-DELIMITED TEXT FILE? If not, go back to the ori...
HOW TO: GRANT COMPLETIONS TO MULTIPLE USERS ALREADY ENROLLED IN A COURSE You may find this How-To helpful in one of the following situations: * A large number of learners attended a live session, and you need to grant them all completions for the co...
SYMPTOM: When a user takes a lesson and fails, and then re-takes the course, the LMS does not report the number of attempts as 2, and instead reports the number of attempts as 1. SOLUTION: Set the cmi.exit parameter to "normal," which will send the ...
ISSUE When an administrator dropped an enrolled user in an ILT session from the Enrolled List, a user from the Waitlist was not promoted to the Enrolled list. BACKGROUND The system is working as intended. When an _administrator_ drops a user from a ...