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ATTN: Inquisiq SaaS Downtime
Posted by Jessica D'Apice on 25 April 2018 02:15 PM

(If you are utilizing an ICS-hosted or on-premises Inquisiq solution, you may disregard this message.)


Hello Inquisiq SaaS Clients!

The latest version of Inquisiq will now handle courses in a more secure fashion to ensure that your courses may only be accessed by your users logged in to your system. To implement this change, along with several other improvements, all Inquisiq SaaS portals will be down and inaccessible from Sunday, April 29th at 8:00 PM EST to Monday, April 30th at 12:00 AM EST (4 hours of downtime).



  • Inquisiq SaaS will be down from Sunday, April 29th 8:00 PM EST thru Monday, April 30th 12:00 AM EST
  • This update fixes several issues and improves the way courses are handled on the back-end. This change will not affect the way that you upload and publish content. Your processes will stay the same, and everything from your perspective will still look and feel the same.
  • After the downtime, if you use to sell courses, update your E-commerce Processing Method to “Authorize.NET (Accept.js)”
  • Update to the new “Sweet” Theme for mobile responsiveness, improved workflows, less clicks, and less/shorter page-load times!


Here are some more detailed notes on what to expect after the downtime.



Several of these fixes have already been implemented and are already live on your system, but here are all of the changes and fixes between the first release of this version of Inquisiq, version, to the latest version,, which will be pushed April 29th:


  • Changed integration method from deprecated DPM method to Accept.js method.
  • Changed the way content is stored and handled to prevent course launch outside of the LMS.

Bug Fixes:

  • Fixed an issue where the use of the Forgot Password link was causing user profile data to be cleared.
  • Fixed an issue where the system was attempting to grant certificates for courses that did not have certificates, and therefore throwing errors.
  • Fixed an issue where certificates that were awarded through activity data imports were not correctly attributed to the person who uploaded the activity data.
  • Fixed an issue where a portal’s global non-HTTPS forward to HTTPS process was re-directing without forwarding the data. The global non-HTTPS to HTTPS will now be bypassed for API calls and properly utilize the API setting for allowing HTTP or HTTPS.
  • Fixed an issue with certificate data imports where multiple rows for the same user and same course codes with different timestamps threw an error, and the error was displayed incorrectly.
  • Fixed an issue where the user’s My Account page’s Progress analytic counted enrollments that had not started yet as a result of recurring enrollments that were to create future enrollments.
  • Fixed issues with translations of conclusion slides and “Submit” and “Done” buttons in lessons created in the built-in quiz/survey authoring tool.
  • Fixed an issue where the enrollment expiration dates were not appearing under the Learning Activities section of the user’s My Account page.
  • Fixed an issue where coupon codes that applied to specific catalogs were not working.
  • Fixed an issue where the last column on the User Batch page was listed as AW, when the last column in the batch upload is actually AS.
  • Fixed an issue where hovering over an expired enrollment’s Go button showed an untranslated tag.
  • Fixed an issue where new users created by the administrator using the New User button are initially unable to be impersonated.
  • Fixed an issue where the Access Period on the course launch page was listed incorrectly.
  • Fixed an issue where profile records of Supervisors whose profiles had been deleted were not being cleared from their supervisee’s profiles.
  • Fixed an issue with printing certificates in the Microsoft Edge browser.


AUTHORIZE.NET CHANGE is in the process of deprecating the DPM integration method, in favor of Accept.js, a JavaScript-based solution for sending secure payment data directly to They will soon be announcing an official end-of-life timeline for the DPM method. In preparation for this, we have already switched Inquisiq to the new Accept.js method.

If your e-commerce feature is currently utilizing the (DPM) processing method, after the down-time this weekend, you will need to change the method to Accept.js. From your Administrator Menu, click E-Commerce, and from the “Processing Method” drop-down, select “Authorize.NET (Accept.js)”, re-enter your account information, click “Save Changes,” and if the status does not say “Verified,” check your account information, and click “Save Changes” again.



Controlled only by ICS Support Staff in previous versions of the software, the concept of interface-controlled Themes was introduced in Inquisiq version, and it will carry over in this update. There are two Themes (or layouts) that will no longer be supported after this update: 2014 and Classic.

If you are on either the “2014” or “Classic” Themes, your portal appearance will not immediately change after this update. However, you will need to switch your theme to either the R4 Theme or the “Sweet” theme, as the “2014” and “Classic” Themes will both be completely eradicated with the next release. (If you are unsure of which Theme/layout your portal is currently utilizing, contact ICS Support at and we will verify for you.)

The update will still include the new “Sweet” theme. This new theme improves workflows (less clicks, less page loads, more intuitive interface), increases mobile responsiveness, and has a sleek, updated feel that we know you and your users will love! You can update your theme by going to your Administrator Menu and clicking on Theme in the Interface section. Under “Styling”, select the “Sweet” Theme (2017), select your preferred color (controls the colors of the tops of the portlets/sections), and then click “Save Changes.”

CSS NOTE: If you have any custom CSS on your portal, you will most likely need to make changes to this CSS in order to reflect the changes that you desire correctly in the new theme. Your best bet will be to clear out any changes you have made via CSS and start from scratch.

Due to the new version of Inquisiq's focus on mobile responsiveness, the “Sweet” Theme’s masthead has been greatly simplified from previous Inquisiq layouts so as not to take up too much space on mobile devices with smaller screens. The new "Sweet" masthead is simplified and out of the way to keep the focus on the content.

The new masthead allows you to upload one small logo image on the left side, and then allows you to choose three colors that blend into one another across the masthead. There is no longer the allowance to add a right-side image, nor a background image. This has been done to simplify and reduce the size of the masthead for the best possible end-user experience across all devices.

When making changes to the colors in your masthead, after you click "Save Changes," CLEAR YOUR BROWSER'S CACHE in order to see the changes live in your masthead. Your end users will need to clear their browser cache to see any changes to the masthead colors, as well.



If you have any questions, concerns, or comments about anything described above, or anything else pertaining to your Inquisiq SaaS account, please go to and submit a ticket. We at ICS Learning Group Support are always happy to assist in any way that we can!