Asentia is now Inquisiq Powered by Acendre FAQ
Posted by Mike Link on 24 June 2020 04:46 PM
Q: Why is the name change being made?
A: Following on from the purchase of ICS Learning Group by Acendre, a study of the market revealed that the Inquisiq brand name still has very good brand recognition and recall after nearly 20 years. With that data in hand, we decided to consolidate our offerings under the single brand name Inquisiq. This will both help to alleviate a bit of confusion in the market and allow us to focus our development efforts on a single brand.
Q: What does that mean for current Asentia users?
A: The LMS product you purchased under the Asentia product name from ICS is not changing. There are some technical modifications that are needed if you are currently using the Asentia API or SAML SSO that uses “asentialms”. Your current portal on the “asentialms.com” domain will be redirecting to the “inquisiqlms.com” domain. You can find additional details on the technical changes here on the knowledgebase.
Q: What happens if a user goes to the old Asentia URL?
A: All traffic going to your portal on the asentialms.com domain will remain functional as a redirect to inquisiqlms.com will be in place until Jan 1, 2021.
Q: If I use a custom URL for my Asentia LMS portal, will I need to change anything?
A: No, your custom domain will continue to work as before.
Q: Will the Asentia website stay active?
Q: What does this mean for current Inquisiq users?
A: There is no impact to your current product. If you bookmarked any technical documentation on the Inquisiq public website, that information has been moved to the support site.
Q: Are there any changes being made for customer support?
A: No, the support site and knowledgebase are still accessible to all Asentia and Inquisiq customers and you will continue to use your current login information to submit support tickets.